FAQ
Frequently Asked Questions
Shipping & Delivery
Do you deliver across the UAE? Yes! We deliver to all Emirates including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.
How much does delivery cost? Free delivery on all orders over AED 150 across the UAE. For Orders under AED 150 shipping fee is calculated at the check out.
How long does delivery take? Orders are processed within 1-2 business days (excluding weekends and public holidays). Delivery is typically the next business day after dispatch. You'll receive a confirmation email once your order ships.
My package is marked as delivered but I haven't received it. Please check with your building security or neighbours first. If you still can't locate it, contact us at info@zavida.ae.
For full details, see our Shipping Policy.
About Zavida Coffee
What kind of coffee beans is used? Zavida uses 100% Arabica beans sourced from Central and South America, selected for their smooth, rich flavour profile.
What is Swiss Water Process decaf? Swiss Water Process is a 100% chemical-free method of removing caffeine from coffee beans. It uses only pure spring water from British Columbia, Canada. The result is decaf coffee that tastes like real coffee — because it is.
Do you offer whole bean and ground coffee? Yes! Most of Zavida coffees are available as whole beans and ground formats.
Which flavour should I try first? Zavida Hazelnut Vanilla is Zavida's all-time bestseller — it's the perfect starting point. If you love chocolate, try Bavarian Chocolate or Crème Brûlée. For something unique, Irish Cream (non-alcoholic) is a customer favourite. Not sure? Use our flavor finder guide.
Is Coffee Arabica or Robusta?
Zavida Coffee is made with 100% Arabica coffee beans. Arabica beans are known for their smoother, more aromatic flavour compared with Robusta, making them a popular choice for premium flavoured coffee.
Zavida uses Arabica beans to create a smooth medium roast that works well for whole bean coffee, ground coffee, espresso machines, French press, drip coffee, pour-over (V60) and iced coffee.
Orders & Payment
What payment methods do you accept? We accept Visa, Mastercard, American Express, Discover, JCB, Google Pay, PayPal, and other major payment methods.
Can I change or cancel my order? Please contact us at info@zavida.ae as soon as possible. Once an order has been dispatched, we're unable to make changes.
Products & Storage
How should I store my coffee? Store your coffee in a cool, dry place away from direct sunlight. For best freshness, use an airtight container. We recommend consuming within 4–6 weeks of opening. Explore more recommendations for coffee storage in our guide.
Returns & Refunds
Can I return coffee I've purchased? Due to the perishable nature of coffee, we do not accept returns on coffee beans once shipped. However, if there is an issue with quality or condition upon arrival, please reach out immediately.
My order arrived damaged — what do I do? Contact us at info@zavida.ae within 5 days of receiving your order. Provide your order number and a description of the issue. We will issue a refund or replacement for damaged or defective products.
I received the wrong item. Contact us and we'll cover the return shipping costs and send the correct product at no additional charge.
How long do refunds take? Once your case is approved, a credit will be applied to your original payment method within 7–14 business days. If you haven't received your refund after this period, check with your bank or credit card company, then contact us at info@zavida.ae.
For full details, see our Refund Policy.
Still have questions? Visit our Have a Question? page and we'll get back to you promptly.